Scalable IT support, delivered from Yerevan
Finsaint gives international teams a reliable, tiered support bench — junior to senior — backed by a partner network across Armenia. Full support capacity without the overhead of hiring in-house.
(a) Support tiers
A support bench, sized to your load
Scale up or down as ticket volume shifts. Every tier is Yerevan-based, managed, and accountable to one SLA.
Tier 1
Junior Support
First-line helpdesk, password resets, routine tickets, and basic device onboarding.
Tier 2
Mid Support
System administration, integrations, escalations, and recurring maintenance.
Tier 3
Senior Support
Architecture, incident command, and security for the issues that can't wait.
(b) How it works
From first call to steady state
Scoping
We map your stack, ticket flow, and response targets, then propose the right tier mix.
Onboarding
Engineers join your tools, inherit runbooks, and take ownership of assigned systems.
Ongoing support
Continuous coverage with SLA reporting, monthly reviews, and a partner bench for overflow.
(c) Yerevan-based
A real team, in a specific place
Our engineers work from Malatia-Sebastia in Yerevan — a growing Armenian tech hub — and route overflow or specialist work through a vetted network of partner IT and AI firms across the country.
(d) Contact
Tell us what you're running
Share your systems, ticket volume, and response targets. We'll come back with a scoping plan and a recommended tier mix within two business days.
Reach us
Office
Malatia-Sebastia, K. Kirkoryan St. 21/15, Yerevan, Armenia
hello@finsaint.am
Phone
+374 10 000 000
Hours
24×5 standard · 24×7 with SLA